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For the average working American, the opportunity to continue their education after entering the workforce full time, has been limited. Depending upon the hours worked and the predictability of their work schedule they may be able to schedule in night classes at a local college, if they can even find a nearby accredited school that offers night classes in the area in which they wish to study. The advent of distance learning has helped to change that equation.

Distance learning is taking classes via the web. These internet classes may be either self-paced individual study plans or they may be interactive live chat sessions between an instructor and other students. Distance learning classes, especially those that are self-paced, offer student the ability to set their own study schedules according to the needs of their professional and family lives. They can even study during lunch hour from their desk at work, for example. Self-paced classes also allow highly motivated students to complete classes more quickly than a more highly structured program would allow.

Many of the institutions that offer distance learning are fully accredited colleges or universities, which means that the credits obtained through many of these distance learning programs can be transferred to other accredited colleges without difficulty. However, it is possible to complete one entire college degree, including advanced degrees, through online study, eliminating the need to transfer credits altogether.

Other distance learning programs are designed to provide professional certifications rather than college credits. Working professionals might take these programs to increase their skills in their current job, or to position themselves for a promotion or a raise. Human resource professionals, for example, might take the Workforce Career Coach Facilitator program offered as a distance learning opportunity by Thomas Edison State College in order to improve their skills and add additional career-relevant credentials to their resumé.

Many distance learning students who are already in the workforce, can take advantage of tuition reimbursement programs from their employers. A great many employers, recognizing that additional education increases the value of their employees, will reimburse employees for tuition and book expenses if they are studying with an accredited school. Of course, the level of reimbursement is often dependent upon the student’s grade in the course and may be subject to an annual dollar limit. Students should check the details of their own company’s tuition reimbursement policies before signing up for any classes, preapproval may be required on a class by class basis.

Whether or not tuition reimbursement is available, distance learning offers not only schedule flexibility, but the opportunity to follow programs of study that may not be offered at all within the local area, and is a great way for those already in the workforce to continue their education.

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Customer service is a demanding job. You have to be polite and courteous and as helpful as possible when irate customers call and complain about something not working correctly or not going the way they thought it should. In most cases, if they had read the instructions or the contract they signed, they would find the answers they’re looking for. In the electronics industry, you’d be surprised by how many problems are solved by the simple phrase “First, make sure it’s plugged in.”

Most customers are polite, and it’s only a few who are looking for an argument when they call. I imagine though that there are certain jobs where customer service rises to a completely different level of difficulty. Being a nurse, for example, is probably one of the most difficult customer service jobs there is. Most of the people with whom you are dealing are in physical pain which quite naturally can make anyone a little more surly than average. Many of them are also in emotional turmoil, facing surgery, or a potentially life-threatening medical condition, kept in the hospital away from family and friends except during the all too short visiting hours.

These are people that are generally going to be less tolerant too start with. Add to that the fact that a nurse’s decisions have to be right every time. Does the patient just need more pain medication or is there a more serious complication brewing? A nurse can’t afford to get questions like that wrong. That adds stress on his side of the equation as well.

With a whole floor of patients to cover, it’s hard to stay patient with someone who needs help to turn their pillow and change the television station every five minutes, but that’s part of the job. Meanwhile, hospital administrators and doctors can seem unappreciative of the nurse’s efforts as they struggle with their own high pressure priorities.

Nursing is a difficult job. Many are motivated by their desire to help people in need and find fulfillment in the nursing career. Others, though, find that nursing is a more difficult job than they thought it would be and end up leaving the profession after a few years. That doesn’t have to mean giving up one’s nursing experience and education. Nursing can be a bridge to careers like Nurse Paralegal or Legal Nurse Consultant.

Both of these career paths build upon existing nursing expertise with a basic education in legal fundamentals. Using the combined skills, Nurse Paralegals are used by law firms to interpret and evaluate complex medical information as it pertains to a legal case. This might mean reading patient charts, evaluating prescribed treatments or even fitness to return to work based on medical test results. It’s a way to put one’s nursing skill to work, without dealing with all the day to day stresses that typically go hand in hand with the nursing profession. As if that weren’t enough incentive to consider the career change, add to that the fact that Nurse Paralegals, on average, have a much higher earning potential than those who choose to stay in the nursing field.